Welcome to your Project Login Account!

The tools and processes described here allow Tightweb to see your comments, suggestions and concerns nearly as soon as you submit them. It also allows you to see new page updates, changes or suggested layouts when they've been completed. It allows Tightweb the ability to monitor the security of the account --- notifying us immediately when an intrusion is being attempted and recording all intrusion IP addresses.

How to use the Project Status form

The first page you'll encounter is the Project Status or your primary development account page. This is the most important page in your account. It allows you to keep up on the project by reviewing the most current development remarks (fig 1), the total number of pages prepared for review (fig 2), and to be able to click on the pages themselves to review the most current version. (fig 3).

Once you've reviewed the page or pages you still need to approve, you can click on the 'Critique Proof' option (fig 4) to send us your comments or suggestions (what you like and don't like). If you wish to make a substantial change to the project - use the 'Change Order' option (fig 5). If you need to alter the page design - use 'Make Changes to Proof' (fig 6). Once a page is exactly the way you want it, use 'Approve Proof' to approve either the entire project - or an individual page (fig 7).

If you need to contact us immediately - use the 'Contact Tightweb' button (fig 8).

There are two blue buttons at the bottom of the page. You can close this window by clicking your mouse on the 'Close Window Button'. You can use the 'Edit Profile' button to change your login ID and password. You can also review your profile to ensure that everything is correct. Messages from the development staff will appear (see fig 1) in your Profile Page as well as above.

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How to use the Critique Proof form

The primary communications page for providing your comments and suggestions regarding new pages is the Critique Page. It will allow you to address each individual design element - as well as giving you an opportunity to provide general non-specific comments.

Each form page will allow you to access the help page - (fig 1). The Option Panel (fig 2) appears on each page. This will enable you to move around taking advantage of all of the tools available. Please note - only the Status or Development Page will remain up when you've selected another option from the Option Panel. If for example you go to the Critique Page - then to then to the Change Page, you'll lose all of the information on the Critique Page unless you click on the 'Submit' Button at the bottom of the form. Once you select another tool or form, the page you're on will close. if you close your current tool page (or form), you'll find the Status Page will still be open. Remember, when selection options from the option panel, the previous option will exit out. So if you're not done with the page or form you're on (if you have clicked on the submit button) - don't select another tool until you are or you will lose your comments and/or changes.

(fig 3). Each page will remember your name, domain and project. However, each page will allow you to select one of the pages from your project that is available for viewing. Simply click on the pull down list (entitled Page Name) and select the proper page by clicking on its name).

Your project number will appear on all of your pages. When referencing your project in communicating with us (its not necessary if you're using these tools), please include your project number. (fig 4).

The body of the form (fig 5) includes all of the various individual elements that go into a web page. You'll find a description of their use below. If you want to address any of the elements on the site, you need to know what they do, their limitations and how to change them. To send a comment - you will need to first click on the box in front of the element and then add you're commens.

• Design - Design is the over all sense or flavor of the page. The graphics which are used - the enhancements, heading - lettering, etc. If you have preferences concerning type styles, lettering, color - indicate them here. Some caution is advised however. Usually if too many various type styles or colors are used on one page its look amateurish and non-professional.
• Copy - Copy refers to the text or the writing (information) on the page. This generally concern the writing. If you wish changes in the information or writing style on the page - indicate it here.
• General Layout - The general layout of the page usually follows accepted journalistic practices. This including the heading, the body and the ending or footer of the page. In an advertisement layout - the first thing that looked at by the viewer is the top right of the page. Generally - in a web page, the top left of the page is considered the most important. Use this section to comment on what changes you wish to make concerning how the page is constructed.
• Java / Java Scripts - Java is the coding within the various browsers which static web pages to do different things. This usually controls pull down menus, roll-over buttons, color changes and moving type. Recently Microsoft has made some changes to its operating system and browser which disables some java elements. If you wish to remove or include Java elements, this is the section to discuss it in.
• Links - Links are the devices within a page that allows the visitor to move within the site --- or be transported to other web sites. These can be simply words (usually underlined to indicate a link), a button, a hot spot within a page or s slice of a graphic (or even a graphic itself). If you wish to change, modify or add a particular like (or multiple links), indicate that in this section.
• Navigation - Here is the section to discuss the ability to move around the page and the web site. Moving from page to page or from element to element within a web page or web site is referred to as "Navigation". Review the page and decide whether navigation is easy and clear, or hard and confusing. If you wish to change navigation --- or comment on navigation on the site, please discuss it here.
• Background Colors - Background colors is the color behind type characters and graphics. If you wish to change a color in the background of the page, please indicate that information here.
• Border Colors -There are several methods of including borders within a web page. Some - but not all are colored. And when color is used, it is generally used as an accent. If you wish to change a border color, indicate what color you wish to use along with the location of the border you wish to modify.
• Background Design - As with background colors, background design can also be modified. Keep in mind, that in most cases - the color background of a background design can not be modified (in other words, if you wish to keep the design but change the color because the color is part of the design). If you have a design - or can suggest a design you'd like to see here, let us know.
• Logo/Sig Design - In most cases, it is the specific responsibility of the client to provide a usable design for the site. If Tightweb has to develops a design - or prepared a useable copy of a design, the client will be charged for the work. If you have comments about the logo or sig design being used on the page, please indicate it in this section.
• Functionality - Does the page function properly for your company? If you have suggestions or need changes - please indicate what changes you wish to make - or functions you don't like, here.
• Ease of Use - Is the buttons, tables and links on the page easy to understand and use? Please include comments regarding Ease in this section.
• Load Speed - All tightweb designed pages are optimized for speed. If you're using a great deal of graphics on a page - there are two methods of optimization: size and sharpness. To speed up a page with a large number of graphics - you indicate what is more agreeable to you, reducing their current sizes or their pixel detail (sharpness).
• General Desktop look - Again, this pretty much goes back to design but more generally.
• Database Design - If a database is being used, this references the design of the database and its relevant tables. if you wish to add or remove information or data, please indicate that here.
• Coding Elements - If your site is using php or perl scripts, coding or programming, then you can make comments here. Usually this will entail information regarding the specific function of a script. Is it doing the right things, are the emails being returned to you proper and containing all the necessary information. Are the redirection pages properly presented?
• Information Distribution - is the information which (or collect) properly presented. This is kind of a general area of comment regarding the information (either outgoing or inputting) that your site needs.
• Position of the Elements - this pertains specifically to positioning of the various layout elements (headings, logos, tabs, photographs - etc. If you wish to move, add, delete or comment on a specific element in the layout - regarding its position/size, do so here.
• If you'd like to make some General, non-specific comments, suggestions or instructions, you can do it in the box located here (up to 225 characters).

How to use the Change To Order / Web Page form

If you wish to add something to your project - that was not provided as part of the original quote, you are encouraged to use this form. While many things can be changed - small things can be added and modified that weren't in the original quote - other additions could add to the cost of the project!

In completing this form, you need to specify what changes are going to be made to the project. For example, you've decided to add contact forms rather than using raw email address (to protect yourself from spammers). Since this wasn't in the initial scope of the project, you need to explain what you want (fig 1) as well as providing specific instructions. Since forms require either perl or php coding (we would recommend php), you check the box in front of PHP (fig 4) for PHP (Listed under Service/Product (fig 5). You may add additional comments concerning PHP under the heading Comments (fig 6). In most cases, the services ordered may be provided directly by Tightweb's Hosting Services - but in some cases, it can not. For example, we can set up and program informix, DB2, MSsql and Oracle - but these databases are not installed on tightweb servers so you'd have to secure hosting services with another company in order to have these database engines available. In addition, Tightweb does not provide for Microsoft products on its servers (MSSQL or ASP) although we provide development services for them. You can see what the Tightweb servers offer by looking at the code (fig 7) and comparing it with the Code Explanations at the bottom of the page.

In submitting this change order, you are required to acknowledge that you are aware that changes included in this order may increase the cost of the project (fig 2). If you wish to have Tightweb hold up on making any of the indicated changes until an additional quote is provided, you need to click on the check box (fig 3). The provided quote for the change order will include the expected cost of the change order --- and not the full project. It will be the client's responsibility to total them together. With this option selected, Tightweb will not proceed with the change order until you've reviewed the quote and approved the additional cost.

In some instances - ordered services will not only require additional costs - but may need to be paid in advance.

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How to use the Changes to the Page form

Very similar to the Change Order form - but not for use in making major changes, the Make Changes to the Proof form should be used when you wish to be very specific about changes you addressed in the Critique form. If you require major changes - the Change Order form should be used.

In making changes, you need to click your mouse on the check box in from of the element you wish to modify (fig 1). If you don't check the box - the comments will not be recorded. if you try to send a blank form, you'll get an error asking you to try again.

In the comments section, you need to enter more specific comments about the element you've selected (fig 2). Naturally, you can add additional comments and instructions at the bottom of the form in the section entitled Add specific instruction, Comments and Remarks here (fig 3). You can also have someone call you by clicking your mouse on the Call Me box (fig 4).

• Modify Design - Design is the over all sense or flavor of the page. The graphics which are used - the enhancements, heading - lettering, etc. If you have preferences concerning type styles, lettering, color - indicate them here. Some caution is advised however. Usually if too many various type styles or colors are used on one page its look amateurish and non-professional.
• Change Copy as noted - Copy refers to the text or the writing (information) on the page. This generally concern the writing. If you wish changes in the information or writing style on the page - indicate it here.
• Modify Page Layout - The general layout of the page usually follows accepted journalistic practices. This including the heading, the body and the ending or footer of the page. In an advertisement layout - the first thing that looked at by the viewer is the top right of the page. Generally - in a web page, the top left of the page is considered the most important. Use this section to comment on what changes you wish to make concerning how the page is constructed.
• Modify Java / Java Scripts - Java is the coding within the various browsers which static web pages to do different things. This usually controls pull down menus, roll-over buttons, color changes and moving type. Recently Microsoft has made some changes to its operating system and browser which disables some java elements. If you wish to remove or include Java elements, this is the section to discuss it in.
• Change Web Links - Links are the devices within a page that allows the visitor to move within the site --- or be transported to other web sites. These can be simply words (usually underlined to indicate a link), a button, a hot spot within a page or s slice of a graphic (or even a graphic itself). If you wish to change, modify or add a particular like (or multiple links), indicate that in this section.
• Modify Page Navigation - Here is the section to discuss the ability to move around the page and the web site. Moving from page to page or from element to element within a web page or web site is referred to as "Navigation". Review the page and decide whether navigation is easy and clear, or hard and confusing. If you wish to change navigation --- or comment on navigation on the site, please discuss it here.
• Change Background Color to - Background colors is the color behind type characters and graphics. If you wish to change a color in the background of the page, please indicate that information here.
• Change Border Colors to -There are several methods of including borders within a web page. Some - but not all are colored. And when color is used, it is generally used as an accent. If you wish to change a border color, indicate what color you wish to use along with the location of the border you wish to modify.
• Change Background Design to - As with background colors, background design can also be modified. Keep in mind, that in most cases - the color background of a background design can not be modified (in other words, if you wish to keep the design but change the color because the color is part of the design). If you have a design - or can suggest a design you'd like to see here, let us know.
• Modify Logo/Sig Design - In most cases, it is the specific responsibility of the client to provide a usable design for the site. If Tightweb has to develops a design - or prepared a useable copy of a design, the client will be charged for the work. If you have comments about the logo or sig design being used on the page, please indicate it in this section.
• Modify Functionality - Does the page function properly for your company? If you have suggestions or need changes - please indicate what changes you wish to make - or functions you don't like, here.
• Optimize for speed - All tightweb designed pages are optimized for speed. If you're using a great deal of graphics on a page - there are two methods of optimization: size and sharpness. To speed up a page with a large number of graphics - you indicate what is more agreeable to you, reducing their current sizes or their pixel detail (sharpness).
• Modify Database Design - Where a database already exists, you can add or modify tables, change permissions or change the attribute of the table record.
• Database Design - If a database is being used, this references the design of the database and its relevant tables. if you wish to add or remove information or data, please indicate that here.
• Modify Coding Elements - If your site is using php or perl scripts, coding or programming, then you can make comments here. Usually this will entail information regarding the specific function of a script. Is it doing the right things, are the emails being returned to you proper and containing all the necessary information. Are the redirection pages properly presented?
• Change Information Distribution - is the information which (or collect) properly presented. This is kind of a general area of comment regarding the information (either outgoing or inputting) that your site needs.
• Reposition of the Elements - this pertains specifically to positioning of the various layout elements (headings, logos, tabs, photographs - etc. If you wish to move, add, delete or comment on a specific element in the layout - regarding its position/size, do so here.
• Modify General Appearance of Page - Most pages will reflect the primary or main page of the site. If a page is modify substantially away from that design - there could be additional costs associated with the modification. This particular element is associated with the overall appearance of the page. Is it cluttered, bad color, hard to read - hard to understand - you just don't like it!!
• Call Me - If you wish someone from Tightweb to call, click mouse button on this button
• If you'd like to make some General, non-specific comments, suggestions or instructions, you can do it in the box located here (up to 225 characters)

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How to use the Approve Page form

One of the most important actions a client is required to take --- is eventually approving the the project. You can do that by either approving each page individually or approving the entire web site at one time. By clicking your mouse button on the Approve/Comments Pertain To Entire Project check box (fig 1), you can approve and accept the entire web project.If this box is not checked, only the page selected will be approved.

In approving either a page or the site - you have three individual options. You can approve it AS IS which essentially means that you're accepted it the way it looks (fig 2). The second option is to accepted it AS IS but with a comment (perhaps pointing out that something else will be added shortly (fig 3). The third option is to Approved but with changes (fig 4). Both option 2 (fig 3) and option 3 (fig 4) have text boxes in which you can provide up to 225 character long comments. NOTE - you can not check AS IS --- but put your comments in Approve with comments. If the check box is not checked, no comments will be submitted.

Also, keep in mind that no site will be moved to a permanent hosting server until such a time as the client accepts and/or approves the project. Don't be concerned when approving the project, Tightweb will continue to work with you for the next 60 days in testing, optimizing and making small changes and modifications to the site.

Once a page has been approved (or accepted), the acceptance date will appear in the Status or Approved Column on the development page. Once a page is approved, no additional changes may be made from these tools. However, you certainly can continue to request changes by clicking your mouse button on the Contact Tightweb button on that page - from your Control Panel or from the firm's main page.

Before appoving a page, be sure that the design teams have met your full expectations and original order. We want you to be absolutely pleased with your new web page or web site! As long as you continue to provide feedback, we will continue to work with you to get a web site developed that meets your full expectations!

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Some General Information About the Client's Role in the Development Process

Tightweb feels strongly about the role the client plays in the development process of his or her own web site project. To this extent, all log-ins through the Client Login tab on the front page are recorded - including the originating IP address. Aside from security issues, we want to be assured that the client is reviewing the work in a timely manner and providing proper critiques, comments and instructions concerning the work as we move along. We are committed to providing you the client with work which meets your full satisfaction, regardless of the cost or how long it takes! We expect our clients to cooperate with us in meeting these goals by reviewing the work and providing the necessary feedback in a timely fashion.

As the Development Team makes changes to the site (the individual pages - or the site on the whole), they will provide the client with email (based upon the email address reported in the Client's Profile). Copies of these messages are available for review - either from the Client's own profile page or through the Development or Project Status Page. The client may review all of the comments - last one first, simply by using the scroll box on the top left of the Project Status page. Comments are designated by the date they were sent

The client can contact the Development team either by using the various Page tools and forms available from the Control Panel on the top of each of the development pages - or from the RED Contact Tightweb button on the Project Status Page. You can also contact the Development teach by using the Contact Us tab on the main page. Please do not send email. In most cases, email will be sent to only one office or department and it may not be the department involved in the project.

The Development team can do very little about a site without proper feedback from the client. We need to know if we're proceeding in the right direction, if you like the work or not - if you have a problem with colors, information etc. In addition, we need copy, text and logo originals from the client in order to make the project work.

In the event that a client fails to review the project (based upon log entries), and feed back is not received, Tightweb will designate client contact as being lost (after 30 days of no feedback) and the client will be charged with the cost of the project to that point. Once it is declared that client contact is lost, the project will be terminated.

All materials involved in project development are owned and copyrighted by Tightweb Communications until properly accepted and approved by the client (using the forms and materials described herein). Use of the material available on a project site - or a site not fully accepted or approved by a client - by others without written authorization of Tightweb Communications - or until such a time as the work is accepted and approved by the client, is not permitted

In addition - some work and elements of the project may have to be paid in advance. If the client wishes the site to be activated on Tightweb's own servers - the project must be accepted first. Hosting services are available starting at $5 per month - with periods of 4 months (or greater) available. Hosting Service payments are to be paid in advance. If a database is involved - Tightweb must have access to a hosting site with database capability or the client will be expected to make arrangements with Tightweb for hosting. All aspects of hosting must be paid in advance including secured site provisions (SSL) and/or Database utilization.

Extensive coding services as well as site optimization services may also be required as advanced payment.

Naturally if you have any questions - on any of these matters, please contact Tightweb Communications at once.

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